My favorite brand is Pearl Izumi. These guys rock. I have been wearing their product for over a decade now and have always been infinitely pleased with: how good their stuff looks, how well it performs, and how long it lasts.
I own about 8 pairs of shorts, couple of hats, several shirts, gloves, and probably over a dozen socks that I can't keep my espoused out of.
But today I was EVEN more on their jock for the customer service I received. I own a pair of Push +,size 14 that I sorta blew up (hard life my shoes have). Anyway - I called my shoe store to tell ‘em what happened and (wrongly – according to Pearl they want their dealers to handle the problems immediately for better customer satisfaction) they pointed me to Pearl Izumi and when I called them "Jeremy" the guy who helped me couldn't have been nicer. I felt like he didn't have anything else to do but assist me with my problem. It was so refreshing to have an employee of a company ask me what was happening with my shoes, and my feet. I told him and he said, well when you send them out here I will take them over to the shoe developers and ask them to check them out and make a recommendation on what kind of shoe they think you might need. AND THEY WILL SEND THEM TO ME!!WOW!!
Then we got into a conversation about how everyone thinks they are a huge company, but they are really just a small group that is passionate about their products and their service. Well– I am a fan. You better get into Pearl now before all the other wannabe’s jump on board and start telling you how much they rock. You won’t be disappointed.
Comments